How do I install and set up my eSIM?

Whether you’re on Android or Apple, you will need 3 things to get started with your eSIM:

• Check that your phone is eSIM compatible.
  

• Check that your phone is network unlocked.
  

• A stable internet connection (preferably WiFi).

Once you have all you 3, you have two options to install your eSIM, these being:

1.    Scan the QR Code for automatic installation.

2.    Manually install your eSIM.

Installing using the QR Code is the easiest way (recommended).

Install your eSIM using the QR code (iPhone / iOS)

1. Go to settings > mobile data.

2. Click on ‘Add eSIM’ and select use QR code

3. Scan the QR code and enter the 4-digit confirmation code if it is requested.

4. Label your eSIM and select ‘cellular data only’ under the default line page.

5. You should now see your eSIM under "Mobile Data".

Install your eSIM using the QR code (Android)

1. Go to Phone Settings > Network & Internet > SIMs.

2. Tap the “+” icon to the right of the “SIMs” option.

3. Tap the “Download a SIM instead?” option at the bottom.

4. The subsequent page will read “Download your SIM”, click on “Next” and you will see “Checking network info…” on the next screen.

5. After the checking process is done, you will see a box which you can use to scan your QR code.

6. Point the box at a printed copy of the QR code or use another device to display the QR code. Make sure that the QR code is located within the box.

7. Once the QR code scanning is done, your device will check for info again.

8. Tap download to confirm the eSIM that you’re adding and then the device will start downloading the eSIM data.

9. Once the eSIM has been successfully downloaded and installed, you will see “Download Finished” on your screen.

10. Don't forget to set up the eSIM to access the internet once you’re ready.

How to Install your eSIM Manually (iOS)

1. Go to settings > mobile data > Click on ‘Add eSIM’.

2. Click on ‘Add eSIM’ and select use QR code.

3. Instead of scanning the QR code, click on enter details manually.

4. Enter the SM-DP+ Address and the Activation Code (please request these details from us if you need to install manually).

5. Label your eSIM and select ‘cellular data only’ under the default line page.

6. You should now see your eSIM under mobile data.